We support the complete process from the initial data entry and investigations to the final transaction and closing of the record. In each moment you will have exact, detailed information, accumulated with our on-line information system or with our statistical system (standard or customized to your needs).

The objective of integrated claims management is to help our clients in all phases, with a priority on:

	Speed, we streamline the entire process so that it is resolved in the shortest possible space of time.

	Justice, we make sure that the compensation is equal to that agreed upon the contracts.

	Quality, we employ the best professionals and evaluate them continually.

With Tandem you´ll have the assurance that each case will be managed and resolved in accordance with your standards and requirements, regardless of its complexity.

From the actual event to the communication of the claim, our professionals and collaborators are committed to finding the appropriate solution for every situation and to resolving all cases in a fast, fair, and reasonable manner:

	Management of small and routine claims in a fast and efficient manner.

	Complete processing of all important claims, assuring the participation of the best specialists.

	Complete evaluation of the type and extent of damages.

	Extensive network of quality professionals.

	Specialized processors and networks of specialists for complex or legal claims.

	Technical dedication and legal support for cases involving repayments and subrogations.

	Reinspection programs at a national level for fleets of vehicles.

	A complete range of communication options for claims.

From the process perspective, our workflow support::

	Receipt of the claim, by any of the usual means (telephone, fax, email, post).

	We open the claim, performing the necessary checks and actions. At this time, the claim may be settled if it complies with the fixed requirements.

	Throughout the management process, we obtain the necessary documentation to evaluate the consequencesand costs of the claim. We apply a proactive management style, oriented towards a quick conclusion with maximum guarantees.

	If necessary, we count on our networks of assessment, medical, and legal specialists.

We resolve the claim.

In addition:

In processing automobile cliams:

· Material Damages "No Cicos"
· Cicos
· Personal Injuries
· Trials

	Recovery processes.

	Anti-fraud systems.

	Networks of professionals coordinated at a national level in material and personal damages.

In every moment, the process evaluates the consequences updated with the available information .